Maintenance Weekend

After the past week, I kinda needed a break.  Here's a little how it went.  First was studying for the  big certification test to become a claims examiner.  Next was actually taking the test, which took me seven hours and I was far from the slowest in the class.  Not only did I pass the darn thing, but I might have discovered an error in how a particular claims situation is handled in the process.  If so, it would save the client company about 1/3rd of the normal payout for this type of claim.  Which is nice, and might very well earn me a pat on the head, but I was more concerned about getting the question right.  So after we all passed the test, we were let loose on actual claims processing.

Four hours later, I had completed eight claims.  The target on the processing floor is about 30 per hour.  Looks like I've got a long way to go.  The second day was actually a little worse, doing 14 claims in eight hours.  The difference was that I was working through my problems on my own, trying to figure out answers to difficulties without asking the trainer... and largely succeeding.  All around me, my classmates were constantly barraging her with questions, and here I was, a pocket of quiet.  While it might have earned me brownie points with the trainer, it was hard.  The system is neither user-friendly or intuitive... for example, to most people "log off" means you're leaving the program altogether, but to this system, it essentially means "go back one page."  Not cool.  So after wrestling with that, the weekend was a welcome arrival.  And I slept.

I actually had stuff I needed to do... I have towels to wash, for example... but I could not bring myself to do them.  There was a four-hour long nap on Saturday evening, and an oh-my-heavens six-hour nap on Sunday.  If I didn't need 'em, they wouldn't have occurred.  Monday morning is coming quickly, with newly added pressure: we're supposed to be released to the production floor this week, and to do that you have to complete two groups of 10 claims perfectly.  And then we're on our own.

It could be worse.  I could be working retail.

Posted by: Wonderduck at 11:55 PM | Comments (7) | Add Comment
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