October 06, 2009

Why I Shop At RACS

There are plenty of reasons why any self-respecting anime fan should shop at Robert's: huge selection, a sense of humor, low shipping costs, speedy service, and a huge commitment to customer service are just some of them.

Here's another one.

A few days ago, I was at work when the folks from the mail desk came by and dropped a load of stuff in front of me.  Most of it was crap ("Junk, junk, invoice, junk, credit memo yay, invoice, invoice, junk..."), but there at the bottom was a small-ish box with the distinctive RACS shipping label on it.

"Huh?" said I, for I haven't placed an order there in a couple of months.  Using my handy-dandy boxcutter (we get a LOT of boxes at the Duck U. Bookstore, after all), I sliced it open and found... an envelope?

And underneath the envelope?

Robert had e-mailed me out of the blue back around that terrible day, extending his condolences and sharing some personal experiences that helped, but this was entirely unexpected.

I'm a customer for life.

Posted by: Wonderduck at 09:19 PM | Comments (3) | Add Comment
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1 100% upstanding and awesome. Wow.

Posted by: GreyDuck at October 06, 2009 09:59 PM (o5Lvb)

2 Robert does seem to be uniquely a class act.

Posted by: dkallen99 at October 07, 2009 08:54 AM (1PFDl)

3 RACS quickly became my sole supplier of all things anime (after I got an order full of Chinese bootlegs from another supplier). Their service is excellent, and I enjoy his weekly email newsletter. I don't know the man personally, but he's always seemed like a stand-up guy, and this just proves it.

Posted by: madmike at October 07, 2009 05:40 PM (vwlCI)

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