Okay, so here's the story... Ph.Duck's laptop has something very strange occurring to it.  About two weeks ago, he installed an update to his antivirus program, then shut down the computer.  The next day, he booted up fine, but if he doubleclicked on anything other than the "my computer" icon, nothing happens.  Opening the "my computer" folder works, but he can't do anything in there.

When booted in Safe Mode, programs and folders can be opened (limited, of course, to what safe mode allows), and files can be moved to a flashdrive.

As it stands, the plan is to dump as many of his important files and pictures as we can to a flashdrive or two, then do a full reinstallation.

A Windows system restore to a date before the antivirus update failed to fix the problem.  The sad thing is that if I could get into the antivirus program, I could roll it back easily (we use the same program), but I can't.  The program won't open either.

Anybody have any advice?  He's using XP Media Center, with SP3 installed.

Posted by: Wonderduck at 09:43 PM | Comments (12) | Add Comment
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